Refund Policy

At Omnexa Learn, we strive to provide the best possible learning experience. We understand that sometimes a course might not meet your expectations, which is why we have established a flexible and fair refund policy to ensure your complete satisfaction.

1. Refund Period

Learners are entitled to request a full refund for any course within a maximum of 14 days from the date of purchase, provided that no more than 20% of the course content has been completed. This period aims to give you the opportunity to evaluate the course quality.

2. How to Request a Refund

To submit a refund request, please contact the support team of the academy from which you purchased the course, or through your account settings in the dashboard. Please include your order details and the reason for the refund to help us improve.

3. Exceptions

The refund policy does not apply in the following cases: If more than 20% of the course content has been completed, if all downloadable learning materials (such as files and eBooks) have been downloaded, or in the event of fraudulent activity or a violation of the Terms of Service.

4. Processing Refunds

Once a refund request is approved, the amount will be credited back to the original payment method used at the time of purchase. The refund process may take 5 to 10 business days to appear in your bank account or credit card, depending on your bank's policy.